1-year non-reimbursable assignment
USCIS Identity and Information Management Division (IIMD)
Business Interface Representative
Series Requested: 0301
Security Clearance: None
Virtual/Remote: Yes (Camp Springs, MD, or current duty location. This assignment does not confer telework benefits.)
Only current, full-time federal employees are eligible.
Resumes reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation.
Supervisory approval form must be signed.
Summary
1-year non-reimbursable assignment
USCIS Identity and Information Management Division (IIMD)
Business Interface Representative
Series Requested: 0301
Security Clearance: None
Virtual/Remote: Yes (Camp Springs, MD, or current duty location. This assignment does not confer telework benefits.)
Only current, full-time federal employees are eligible.
Resumes reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation.
Supervisory approval form must be signed.
This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. DHS Joint Duty Assignments do not apply to members of the Military service or contractors.
The USCIS Identity and Information Management Division is soliciting for candidates to serve as product owners for records, identity, and biometrics systems and projects. IIMD's objective is to modernize and synchronize enterprise systems and processes to deliver trusted identity and immigration records by creating and maintaining enterprise person centric solutions that safeguard and maintain integrity of identity and immigration records while ensuring timely and accurate delivery to adjudicators and enforcement partners. This position may be within IIMD's Person Centric Solutions Branch,Immigration Records Management Branch, or Biometric Solutions Branch.
As a product owner, your responsibilities will include, but are not limited to:
- Serve as an active/decision-making member, as a Product Owner (PO), within the Agile-development framework to provide business requirements and prioritization for IT development increments and sprints.
- Serve as the business interface between the end user and the development team, helping to gather and present requirements, business value, acceptance criteria, process workflows, design mock-ups, risk,dependencies, and any additional insights from the end-user personas' perspective.
- Facilitates project management activities to ensure system design and development initiatives are aligned with division-wide expectations of management. This position is responsible for keeping abreast of agile development processes for USCIS enterprise systems, such as but not limited to: RAILS, STACKS/Content Management Service (CMS), Person Centric Identity Services (PCIS), Customer Profile Management System (CPMS), National Appointment Scheduling System (NASS), Central Index System (CIS),A Immigrant Visa Content Service (IVCS), etc.
- Responsible for employing a human-centered design approach in coordination with USCIS field level subject matter experts to identify, collect, develop, and prioritize new requirements for emerging data systems using Agile Methodology processes.
- Leading and participating in Integrated Product Teams (IPTs)/working groups.
- Gathering, documenting, analyzing, and validating business requirements.
- Maintaining positive working relationships and ensuring cross-collaboration within IIMD and with both our USCIS partners and our external partners.
- Perform analysis of system generated verification errors to determine the impacts and resolve all errors. Assemble and analyze relevant facts and draw significant solutions and effectively communicate the same.
- Identify and troubleshoot systems and data issues to determine root cause. Work with system product owners and other project managers to resolve system and data issues, including information technology system changes. This could be to resolve records and identity issues and/or biometrics scheduling issues.
- Conduct analysis and evaluation of proposed changes, researching and investigating new or improved business and management practices to determine the impact on program operations and advising leadership of recommended solutions to various problems.
Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
Must NOT have any pending/outstanding disciplinary actions
Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
The program does not apply to members of the Military service or contractors.
Qualifications
Qualifications required:
Demonstrate ability to anticipate needs, react quickly, and manage multiple tasks in a fast-paced environment.
Experience planning and executing projects and studies that address challenging topics involving a wide variety of internal and external stakeholders.
Experience analyzing, establishing, and implementing project goals and objectives.
Proven ability to communicate and explain complex tasks/features to broad audiences.
Experience establishing long-range work plans and determining the actions necessary to accomplish objectives.
Ability to multi-task and prioritize simultaneous projects to meet the demands of a busy office environment.
2+ years experience working in or with records management, identity management, and/or biometrics management is preferred.
Familiarity with USCIS and DHS systems (e.g. PCIS, CMS, RAILS,CPMS, NASS, etc.). Familiarity with enterprise data governance practices, classes of admission (COAs, etc. is a plus but not required.
Experience in human centered design and agile development is preferred, but not required.
Demonstrated interest and ability working with information technology.
Have received a FY24 final performance rating of "Achieved Expectations" or higher.
Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.
Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.
Please ensure EACH work history includes ALL of the following information:
Job Title (Include series and grade of Federal Job)
Duties (Be specific in describing your duties)
Name of Federal agency
Supervisor name, email, and phone number
Start and end dates including month and year (e.g. June 2007 to April 2008)
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.
Additional information
**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.
If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.
Selected applicants for a JDA are requested to fulfill the items below during the JDA:
Complete the DHS Training Course 15 days prior to the arrival to the JDA.
Complete the DHS Joint Duty Assignment Progress Plan to include:
Phase 1: Establish assignment objectives within the first 30 days of the JDA.
Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
Phase 3: Complete a final review within the last 30 days of the JDA.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.
If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.
Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.
2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
Your appointment in the Federal service
Tenure
Grade and Step
Full performance level
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.
3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 03/12/2026 to receive consideration.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire.
Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Department of Homeland Security Headquarters
OCHCO/HRMS/MS #0170
6595 Springfield Center Drive
Springfield, VA 20598-0170
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: Telework eligibility is based on the needs of the office and is subject to change.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.
2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
Your appointment in the Federal service
Tenure
Grade and Step
Full performance level
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.
3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 03/12/2026 to receive consideration.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire.
Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Department of Homeland Security Headquarters
OCHCO/HRMS/MS #0170
6595 Springfield Center Drive
Springfield, VA 20598-0170
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: Telework eligibility is based on the needs of the office and is subject to change.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
