Clarification from the agency

All current TSA permanent or competitive temporary employees, TSA-Wide. Salary range listed includes Locality Pay of 17.78%. This position is located in Colorado Springs, CO.

This Supervisory Transportation Security Specialist position is located in the Vetting Analysis Division, NTVC Operations West Branch, within Intelligence and Analysis (I & A), Transportation Security Administration (TSA), Department of Homeland Security (DHS). Typical duties include, but are not limited to:

• Applying practical knowledge and experience of agency transportation security policies, directives, and regulations. Translates agency policies, guidance, and policies into written and oral operational guidance for call center personnel operating in the 24-hour operations center.
• Preparing guidance to ensure operational personnel properly escalate, report, and document incidents of noncompliance by air carriers or airport staff. Resolves recurring issues/problems independently. Consults with higher-level management when existing guidelines are not available or are not applicable to unique or more complex issues.
• Conducting aggregate monthly review of calls and call tickets to identify positive trends and areas of needed improvement for the NTVC Operations West. Reviews the work of immediate subordinates. Conducts monthly reviews of contractor quality assurance. Interfaces with domestic airport staff to obtain direct feedback on the performance of call center personnel.
• Developing written reports and briefings to inform both subordinates and management of the trends in response to poor operational performance identified through the quality assurance process. Identifies operational training requirements for the effective implementation of the call center mission.
• Coordinating and evaluating subordinates' work, gives advice, counsel, or instruction to employees on both work and administrative matters. Hears and resolves complaints, participates in manpower surveys and reorganization study groups.

Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.

Conditions of employment

• You must possess U.S. Citizenship or be a U.S. National.
• You must have reached the minimum age (18) at the time of application.
• Selective Service registration is required.
• See additional "Conditions of Employment" and "Other Information" section
• Must pass pre-employment drug screening AND random drug/alcohol testing.
• You must be able to obtain and maintain a Top Secret Clearance.
• You must complete a favorable Single Scope Background Investigation (SSBI).

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualifications

To qualify for the SV-J Pay Band (equivalent to GS-14), an applicant must have one year of specialized experience at the SV-I or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped an applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Translating policies into written and oral operational guidance for personnel.
• Identifying positive trends and areas of needed improvement and directly review the work of immediate subordinates.
• Identifying training requirements for secure flight and identity verification.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses from an accredited college or university, which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. The information must be provided with the application by the closing date of the announcement. If selected, the applicant must supply a transcript or certification of degree.    

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Resumes must include the following:

• Narrative description of duties with start and end dates (including the month and year) for work experience.
• State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
• Performance level (i.e. band or grade)

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation.  You are encouraged to ensure work experiences clearly show possession of the competencies required for this position.  We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

Candidates will be rated and ranked using Category Grouping procedures.  Under Category Grouping, candidates will be rated and ranked into one of three categories:

Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.

Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.

Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.