Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here
Summary
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here
Government-Wide: Current and former permanent civilian Federal employees. Applications also accepted from Individuals with Disabilities; Veterans' Preference eligibles OR Veterans who were or will honorably discharge from the Armed Forces after completing at least 3 years of continuous active duty by the closing date of this announcement. Veterans' Preference eligibles will compete under TSA's Merit Promotion procedures for which Veterans' Preference is not a factor in the selection process.
This Program Analyst position is located in the Resource Management Office, Performance Management Branch, Resource Management Office (RMO), Operations Management (OM), Security Operations (SO), Transportation Security Administration (TSA), Department of Homeland Security (DHS). The incumbent is responsible for evaluating the effectiveness of operational programs and special projects, and providing objective data and information to management to support decisions on administrative or programmatic aspects of TSA operations. Duties include but are not limited to:
Advises management on the operational effectiveness and efficiency of assigned program(s). Provides recommendations to address areas of concern; oversees implementation of fixes and assesses effectiveness of solutions. Advises management on unusual or complex operational issues.
Provides recommendations for, and coordinates the implementation of, strategic programs and operations; monitors execution to ensure success.
Confers with supervisor or manager on execution and tracking of work plans. Validates and coordinates tasking of counterpart or subordinate organizational units as directed by senior TSA officials and program managers.
Reviews laws, regulations, and polices to assess, evaluate, and advise on sustainable practices for assigned program(s) and/or projects.
Directs and develops plans for project teams or other groups working on or producing projects and studies. Leads special projects, task forces, and other action groups that support organizational goals through special assignments, projects, and of studies.
Participates in discussions, meetings, conferences and conference calls with administrative and technical personnel, other subject matter experts, and other agency officials.
The major duties described above reflect the full performance level of this position. Typically, the lower pay band (I Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.
This position is also being announced through Public (US Citizens) procedures under Announcement #HQ-SO-SOC-20-793823-P. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.
You must possess U.S. Citizenship or be a U.S. National.
You must have reached the minimum age (18) at the time of application.
Selective Service registration is required.
See additional "Conditions of Employment" and "Other Information" section
You must complete a favorable Background Investigation (BI).
You must be able to obtain and maintain a Secret Clearance.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Qualifications
To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:
Utilizing a working knowledge of metric theory and philosophy building advanced objects (metrics, filters, derived elements, custom groups) to develop complex analytical reports using business intelligence tool (e.g. MicroStrategy); AND
Analyzing new or proposed policy to determine impact on program operations and management; AND
Reviewing program data to ask questions, make decisions and develop strategies to improve program performance; AND
Performing manual and automated testing, analyzing and recording related results.
To qualify for the SV-J Pay Band (equivalent to GS-14), you must have one year of specialized experience at the SV-I or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:
Performing data analysis, reliability, data quality, continuous quality assurance of the data and identifies areas of improvement; and applies mathematical logic, probability, statistics, and related sciences to develop performance forecasts and analysis results; AND
Designing, editing, writing, publishing organizational performance metrics that drive measurable improvements and efficiencies; AND
Developing succinct reports, charts, dashboards providing well written and concise analysis; based on information gathered.
Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Resumes must include the following:
Narrative description of duties with start and end dates (including the month and year) for work experience.
State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
Performance level (i.e. band or grade)
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
Education
None.
Additional information
Salary range listed includes Locality Pay of 30.48%.
This position is located in Springfield, VA.
Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: http://www.opm.gov .
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.
It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual’s employment experience will be used only to determine the person’s qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual’s personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, click here .
Permanent Change of Station (PCS) expenses are not authorized.
Relocation expenses are not authorized.
More than one position may be filled from this announcement.
If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.
TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here .
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select “Benefits.” Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select “Benefits.” Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on current or former Federal Government Status, Veterans' Preference or eligible Veterans' Service (a veteran who was honorably discharged from the armed forces after completing at least three (3) years of continuous active duty service), or education or a combination of education and experience:
SF-50, Notification of Personnel Action - Current TSA employees are not required to submit an SF-50 to support eligibility for Status consideration.
If you are not a current TSA employee: you must submit your most recent Notification of Personnel Action SF-50 (or equivalent document) to support your eligibility for Status consideration.
NOTE: An award SF-50 (i.e. cash or time off award) does not indicate grade or level (i.e. pay band) or tenure to determine your eligibility for this position and will not be accepted.
DD-214 - If you are claiming Veterans' Preference or eligible Veterans' Service, provide a copy of your DD-214 (Member Copy 4), Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge.
SF-15 and VA Letter - If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; an SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later.
Individuals with Disabilities (IWD) Letter - In order to be eligible for employment through TSA's IWD non-competitive process, documentation of the disability is required. Such documentation is used to verify that the individual being hired is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. This documentation must be provided with your application before an individual can be hired. Documentation of eligibility for employment under this hiring authority can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
Transcripts - If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are applying for consideration to this vacancy under TSA’s Individuals with Disabilities (IWD) authority (Schedule A), Please indicate in the vacancy questionnaire (Question #4) your eligibility as a "status" applicant for a permanent internal assignment/appointment in TSA by selecting the following "status" indicator:
Individual eligible for permanent appointment under a special hiring authority authorized by TSA.
Please Note: All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.
Your application must include:
1. Resume 2. Self Assessment Questionnaire for this position 3. Applicable supporting documents (see Required Documents Section)
Click the "Apply Online" button below and follow the prompts to apply.
We strongly encourage you to apply online. If you are unable to apply online, please contact the TSA HRAccess Help Desk before the closing of this announcement for alternative options on how to apply. The Help Desk is available by phone at 1-877-872-7990 between the hours of: 7:00AM - 10:00PM ET Monday - Friday, 11:00AM - 3:00PM ET Saturday, or 12:00PM - 4:00PM ET Sunday. If outside these hours, please email your question or concern to Helpdesk@mailserver-hraccess.tsa.dhs.gov or fax 1-877-872-7993.
When contacting the Help Desk please provide your contact information, the Job Announcement Number of the position you are interested in, and your questions or concerns.
DHS/Transportation Security Administration
Shared Service Center
Contact the TSA HR Help Desk at
1-877-TSA-7990 TTY 1-877-TSA-7992
Arlington, Virginia 22310
United States
Next steps
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the Candidate Dashboard.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on current or former Federal Government Status, Veterans' Preference or eligible Veterans' Service (a veteran who was honorably discharged from the armed forces after completing at least three (3) years of continuous active duty service), or education or a combination of education and experience:
SF-50, Notification of Personnel Action - Current TSA employees are not required to submit an SF-50 to support eligibility for Status consideration.
If you are not a current TSA employee: you must submit your most recent Notification of Personnel Action SF-50 (or equivalent document) to support your eligibility for Status consideration.
NOTE: An award SF-50 (i.e. cash or time off award) does not indicate grade or level (i.e. pay band) or tenure to determine your eligibility for this position and will not be accepted.
DD-214 - If you are claiming Veterans' Preference or eligible Veterans' Service, provide a copy of your DD-214 (Member Copy 4), Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge.
SF-15 and VA Letter - If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; an SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later.
Individuals with Disabilities (IWD) Letter - In order to be eligible for employment through TSA's IWD non-competitive process, documentation of the disability is required. Such documentation is used to verify that the individual being hired is indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. This documentation must be provided with your application before an individual can be hired. Documentation of eligibility for employment under this hiring authority can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
Transcripts - If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are applying for consideration to this vacancy under TSA’s Individuals with Disabilities (IWD) authority (Schedule A), Please indicate in the vacancy questionnaire (Question #4) your eligibility as a "status" applicant for a permanent internal assignment/appointment in TSA by selecting the following "status" indicator:
Individual eligible for permanent appointment under a special hiring authority authorized by TSA.
Please Note: All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.
Your application must include:
1. Resume 2. Self Assessment Questionnaire for this position 3. Applicable supporting documents (see Required Documents Section)
Click the "Apply Online" button below and follow the prompts to apply.
We strongly encourage you to apply online. If you are unable to apply online, please contact the TSA HRAccess Help Desk before the closing of this announcement for alternative options on how to apply. The Help Desk is available by phone at 1-877-872-7990 between the hours of: 7:00AM - 10:00PM ET Monday - Friday, 11:00AM - 3:00PM ET Saturday, or 12:00PM - 4:00PM ET Sunday. If outside these hours, please email your question or concern to Helpdesk@mailserver-hraccess.tsa.dhs.gov or fax 1-877-872-7993.
When contacting the Help Desk please provide your contact information, the Job Announcement Number of the position you are interested in, and your questions or concerns.
DHS/Transportation Security Administration
Shared Service Center
Contact the TSA HR Help Desk at
1-877-TSA-7990 TTY 1-877-TSA-7992
Arlington, Virginia 22310
United States
Next steps
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the Candidate Dashboard.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
